FAQ

General

What is TAG Collectibles?

TAG Collectibles is an online community where collectors can purchase collectible items across our four main product lines incuding: vintage and current action figures, and current gaming, rare Pokemon cards and an extensive rage of Funko Pop Vinyls.

TAG also offer a variety of services for their members including the TAG Concierge, TAG Capital and Cash (our Pawnbroking Service) and exclusive access to the Market Insights Hub.

Read more about TAG and our community here.

Sales & Investments

What collectibles do you sell?

TAG sells four lines of collectible products, including:

  • Funko Pop Vinyls
  • Action Figures
  • Pokémon
  • Video Games

We also sell other rarities and oddities that don’t quite fit into these four categories such as collectible Lego Sets.

Do you sell collectibles individually or in sets?

We primarily sell our collectibles in sets, boxed and in as new condition as possible. We firmly believe that this is how collectors can achieve the highest value for money when growing their collection. This is especially the case if they plan to sell each item individually in the long-term, as they’ll have a better chance of increasing their returns on investment.

However, if you are looking for a certain collectible that you can only purchase individual, let us know. Our TAG Concierge service specialises in finding those hard-to-find collectibles you can’t find anywhere else.

Can I lay-by my purchase with you?

Absolutely. TAG Collectibles offers a ‘Collector Lay-By’ service, which means you can purchase your collectibles and pay them off at a pace of your choosing.

We’ll safely reserve your collectibles here in our warehouse and will ship them out to you once you’ve paid off your purchase completely.

Will TAG buy my collectibles?

Absolutely! We will buy your collectibles for cash under our TAG Capital and Cash (our NSW Pawnbrokers Licence).

We strive to offer you a fair price that takes into account its market value and falls within our margins.

Can you value my existing collection?

Yes, absolutely! Our TAG team members are able to look at your items closely and give you an idea on the market value and future potential. This service is only available to members.

You can provide us videos and videos of the items you want value. If you like, you can also ship your goods to us via the post or visit our warehouse in Kings Park, NSW so that we can look at your collection in more detail.

If you join us as a TAG Collector (it’s free), then you’ll get access to exclusive market fact sheets that may be able to assist you in valuing your collection (read more about this on our TAG Market Insights Hub page).

If you are invited to become a TAG Black member, you can request a comprehensive analyst report on a specific niche of collectibles for which we will conduct serious, deep and dedicated research.

Read more about becoming a TAG Collector here.

How do you value my collection?

To value your collection, we will take into account known sales sources, pop culture sources and the condition of the collectible.

Please note that we are not formal appraisers (just yet).

What collectibles are valuable right now?

Pop vinyls, video games, action figures, Pokémon figures and Pokémon cards are all valuable products on the collectibles market right now.

Certain rare Pokémon Cards and specific antique video games are amongst the most valuable. A Pokémon TCG complete set has sold recently for a record-breaking USD $300,000. While a single Shining Charizard card could possibly be valued up to $10,000.

Gamma Attack, considered to be one of the rarest video game available on the market, was listed on eBay for $500,000.

Having said that, remember that our number #1 value at TAG is collect first, invest second. If you’re keen on having your collectibles underpinned by an investment strategy, keep them in the box, and store them appropriately. Figure out when to have your item graded, and have a long-term plan in mind (e.g. decide whether you will complete the set, or chase limited editions, and so on).

You may not be able to make a million dollars overnight, but you can make some money and have fun at the same time.

How can I invest in collectibles?

Investing in collectibles is a long-term game that requires a well-thought and robust strategy. You will need to think about how long you plan for holding your collectibles, so you can determine what is the best price to pay and what the plan is for how you will expand your collection.

If you are a newbie investor, we recommend starting your collection small or with a TAG line you are familiar (i.e. pop vinyls, gaming, action figures or Pokémon) with so that you don’t get “burned out” too fast and lose interest altogether.

Each investment strategy will be unique to the collector, as it will depend on what they’re interested in and what their long-term goals are.

Where can I sell my collectibles?

You can sell your collectibles here right here at TAG. Please reach out to us if you’re interested in receiving a fair price for the items you’ve spent time and effort collecting.

Orders

How can I place an order?

Select the collectibles you’d like from our store, add them to cart, check out and they’re yours!

What is your lay-buy service?

If you want to pay your order off in instalments, we will secure your order and place your purchase aside. You can pay off your order in payments over a 6-month period. Once you’ve completed payment, we will ship your order off to your nominated address.

How long do I have to wait for my items?

Please refer to our Shipping & Delivery page.

Can I choose a different delivery address?

Yes – you will be able to deliver to a different delivery address.

How will my order be confirmed?

You will receive an order confirmation within 24 hours of your order being successfully processed.

Can I change or cancel my order?

If you have any change of mind in your order before its shipped, give us a call and we can do our best to see if we can cancel it.

Our cancellation and return policies align to standard Department of Fair Trading standards.

While we usually don’t cancel an order due to change of mind, just let us know and we can see how we can help.

Please refer to our Shipping & Delivery page.

Do I need to create an account to order?

Nope – guest check out is fine!

How do I change my password?

Simply log into the member portal, go to your account settings and change your password.

Payment

Is it safe to pay online at TAG Collectibles?

Yes. Our payment gateway is National Australia Bank and your credit card details are not recorded or stored on our servers – they go straight through the banking networks.

Stripe and PayPal are also offered as alternatives and are also secure.

What payment method options are available?

You can pay using credit card, debit card, PayPal and Afterpay.

You can also choose to lay-buy your product if you would like to pay it off over time.

How do Afterpay payments work?

Simply create an Afterpay account, and you will be able to pay off your item in four parts over time.

TAG Capital and Cash

What is TAG Capital and Cash?

This is our service where TAG Collectors are able to sell their collectibles to us (i.e. build capital) or take out an instant cash loan providing their items as security.

All transactions with us are done pursuant to our NSW pawnbroking licence.

Read all information on our Capital and Cash page.

What is the benefit of pawning a collectible?

Pawning a collectible is extremely useful if you need cash quickly but are unwilling to part with your items.

We know that the idea of selling your collectibles to pay a bill or meet some debt can be heartbreaking for the seasoned collector. It should only be an absolute last resort.

Thankfully, we offer a service where collectors can take out a loan from us in exchange for security over their collection. We will keep your collection safe while you pay off the debt you need.

How do I pawn my collectibles?

All you need to do to pawn your collectible with our team at TAG is to choose your collectibles you want valued and ship them to us by post. Alternatively, if you’re based in NSW, you can visit our warehouse in Kings Park.

You will then receive a free expert valuation from one of our licensed pawnbrokers. You can then choose to leave your collectibles with us and receive your cash instantly. You can then pay off your financial commitments with the cash provided.

What’s the difference between TAG and other pawn shops?

TAG is a specialised pawn shop for, literally, TAG (“toys and games”) collectibles – and TAG collectibles only.

Many other pawns shops will either not provide you a loan against collectibles.

You won’t have that problem at TAG because we know collectibles back to front – and are experts when it comes to their value.

Is TAG a licensed pawnbroker?

Yes! We are licensed pawnbrokers in NSW and are regulated by Fair Trading NSW and the Pawnbrokers and Second-hand Dealers Act 1996 (NSW).

TAG Concierge

What is the TAG Concierge?

The TAG Concierge is a service available to TAG members where our team will search around the world for hard-to-find collectibles that you yourself are finding difficult to locate.

You may have a very particular item in mind that you simply have been unable to find, no matter where you’ve looked online or in physical stores.

You can leave that burden to our team here at TAG. At no extra cost, we’ll search far and wide for the item you’ve got buried in your brain.

Will TAG look for any collectible for me?

TAG will only search for collectibles that fit within its four product lines, being:

  • Funko Pop Vinyls
  • Action Figures
  • Pokémon
  • Video Games (and Consoles)

How do you find a collectible?

First, we’ll ask you to send us the details of what you’re looking for (including any pictures, descriptions, variants and the condition range) as well as your budget range.

Our team of analysts will then start the search across our various contacts in the industry to source different options for you.

If you’re then happy with the options we present you, we’ll upload it to our site for sale to you on the condition that you provide us a non-refundable 50% payment of the sale price.

Once we receive that payment, we’ll verify the item’s authenticity before requesting the final 50% payment from you. Once we have received the final payment, we’ll send you photos and videos of your item before shipping them to your desired address.

Do I have to pay you if you can’t find the collectible I ask you to find?

No! If we don’t find your collectible, you don’t have to pay us a cent.

TAG Market Insights Hub

What is the TAG Market Insights Hub?

The TAG Market Insights Hub is a market research and information centre accessible exclusively to TAG Collector members.

You can either join up to a basic email subscription or, by becoming a member, gain access to an exclusive member space where you’ll get access to a range of market updates on ongoing sales trends, collectible news, collector showcases and relevant investment facts and figures you’ll need to know to keep up to date with the collections.

Knowledge is power in the collectible investments game. The more insights you have up your sleeve, the less of the risk you’ll wind up in a bad deal.

Read more about the TAG Market Insights Hub here.

Where do you source your data for the Market Insights Hub?

We collect our data from a range of sources. This includes eBay and Amazon sales data, individual valuations but also various popular culture sources about how particular collectibles are perceived in the marketplace (which can impact price fluctuations).

Get in touch with us to learn more about how we present our data.

Membership

Is becoming a TAG Collector free?

Yes, becoming a TAG Collector is free. By signing up to TAG, you will be a Platinum member automatically.

There is, however, an exclusive invite-only membership option, TAG Black (also free), which allows you access to a greater number of exclusive services.

You can read more about our membership options here.

What comes with a free TAG membership?

A free TAG membership automatically makes you a Platinum member. It comes with exclusive access to our pawnbroking service, concierge service access to our TAG Market Insights Hub.

It also allows you to track and monitor your purchases, save carts and have your own private member space (your Collector Showcase) where you can upload photos of your collection (with the option to share with other TAG members if you wish)!

You will also gain access to collectible market fact sheets (at the lower price of $49 each) and exclusive offers on our four lines of collectibles (action figures, gaming, Pokémon and Pop Vinyls).

What is TAG Black?

TAG Black is a free membership – but it is strictly invite-only.

If you are invited to join TAG Black, you will gain access to everything in our Platinum membership – but also some enticing extras. Read more here.

How much does TAG membership packages cost?

Both our TAG membership lines (Platinum and Black) are completely free to join.

Let TAG be your new tribe.

Turn Your Collection into your story and an investment into your future